Dear Valued Customers,

We hope that you are looking after yourself, family, co-workers and friends in these uncertain times. Your health is the up most importance. We wanted to advise on how Trojan Fibreglass is fairing in this ever-changing pandemic.

We are ensuring our staff remain safe, and isolated if they are experiencing any effects of illness regardless of COVID-19. All staff are regularly washing hands and maintaining personal hygiene. We have implemented the following to our retail store front in an attempt to keep our staff, customers and families safe.

  • Our trade store, located in our manufacturing facility will be closed as of 8.30am 24/03/20. There will be no customers allowed to enter the store or warehouse to purchase materials. This will include order pickups.

We will still be able to process orders over the phone and via our online store. We believe this is the best and safest option to keep our staff and customers safe and reduce any spread of this horrible virus.

Currently we have had no restrictions on transportation between state borders, so we can continue to deliver materials via our online store and phone orders. We do ask that you please be patient as we are experiencing some delays with shipping as the freight network is heavily congested at this time and please be assured, we a processing and dispatching orders as fast as possible. All shipping and tracking information will be updated on your order status daily.

Current supply of raw materials is still strong and we still have good shipping schedules coming in from our overseas suppliers. We have pushed hard in the early days of this pandemic to ensure that we are in a good supply position to be able to continue supporting our customers’ demands in these tough times.

We do regret that due to the current economic crisis our raw material pricing has significantly increased, due to the falling US dollar, increased shipping cost and general demand. Over the next few weeks there will be price rises across our range of products. We will endeavor to keep rises to as low as possible and accommodate as best we can. As the crisis eases, we should see pricing move back inline.

We appreciate all your support and hope that you stay safe and healthy. If you any questions please feel free to give us a call or send us an email and our friendly staff will be happy to answer any questions.

 

 

Kind Regards

 

Dean Boote

General Manager

 


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